Complaints Procedure
- Should a client have reason to complain, then it is important that at first you advise your usual contact at CMC. CMC's Helpdesk staff will be pleased to help, so please ask to speak to any of our representatives if you feel you have cause for complaint. Complaints will usually be resolved at this early stage.
- If your complaint is not resolved to your satisfaction in the first instance you will be able to refer the matter to our Compliance Department, in order for them to conduct their own investigation. A final response will be issued by Compliance. A copy of CMC Market's internal complaints handling procedures is available on request from the Compliance Department, compliance@cmcmarkets.co.uk.
- We are committed to resolving complaints through our Complaints Procedure. However, should you still remain dissatisfied following our final response you can refer your case to the Financial Ombudsman Service. This is an independent organisation set up to resolve disputes between consumers and financial firms such as ourselves.
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Please note the FOS will only investigate cases once we have been given the opportunity to resolve your complaint.
Their address is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
